Returns & Refunds

We want you to be happy with every order from ForPlay. If something isn't right, we're here to make it right.

Faulty or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, you're entitled to a repair, replacement or refund under the New Zealand Consumer Guarantees Act. Please get in touch as soon as you notice the problem so we can sort it out for you.

How to request a return

To start a return, simply contact us with your order number and a brief description of the issue (a photo of any fault or damage helps us resolve things faster). Our team will review your request and arrange the next steps — there's no need to fill in any forms yourself.

1. Contact us using the details below, quoting your order number.
2. Tell us which item(s) you'd like to return and why.
3. We'll confirm how to send the item back and whether you'd like a refund or a replacement.

Refunds & replacements

Once your return has been approved and the item received, we'll process your refund to your original payment method, or send out a replacement — whichever you've chosen. Refunds are typically completed within a few business days of approval.

Change of mind

If you've simply changed your mind, please contact us — we'll always do our best to help where we can. Change-of-mind returns may be subject to the item being unused and in its original condition.

Need a hand?

Our team is happy to help with any return or refund question. Email us at hello@forplay.co.nz.